Customer Service - Our Policies
Returns Are Simple!
Simply email or call us to obtain a RA (return authorization) number, provide full details of your original order:
Order ID
Order date
Your name
Your email address
You must include the original shipping documents that you received with your original order. This will help us find your order to process the refund/return.
Our Returns Policy
Within 14 days of receipt of your goods (including gifts), you may return any product in its original condition with original packaging and accessories (excluding fragrance oil) to villagecraftandcandle.com, for a full refund (we will also refund the freight cost if the return is because of our mistake): We can only process returns and refunds for items purchased from villagecraftandcandle.com.
Exchanges of Damaged or Defective Items
We cannot exchange items unless they are defective or damaged. Items that are returned more than 14 days after shipping will be charged a restocking fee of 15% at our discretion. We cannot accept items returned after 60 days. To exchange an item, visit our online RETURNS DEPARTMENT
Refunds
We'll notify you via e-mail of your refund once we've received and processed the returned item. You will receive a refund in the same manner of payment originally used for purchase within 7 to 14 business days of our receiving your return. If your return is not due to our error, we will deduct the shipping costs from your refund.
Returning a gift?
You'll receive a gift certificate for the value of your return, which can be used at any time toward your purchases at villagecraftandcandle.com. The gift certificate will be mailed to you at the same address to which the order was shipped.
Did you use a promotional voucher, code or certificate?
If you paid for all or part of an item you want to return with a promotional coupon or code, that part of your refund will be credited to your account, available to use the next time you place an order at villagecraftandcandle.com.. This does not apply if the promotion has expired.
Lost Your Packing Slip?
Don't worry! If you ordered the item yourself, you can still return it via our online RETURNS DEPARTMENT. What if the item was given to you as a gift, and you don't have the packing slip or the order number? No problem. Enclose a separate sheet of paper noting the name and e-mail address of the person who purchased the gift, along with the reason for your return, and send the package to the appropriate address below:
Returns Department:
Village Craft and Candle
P. O. Box 758
St. Marys, ON N4X 1B5
Still have questions?
Contact Us.
18776686603
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